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Customer Support/Success Manager - Digital Events

Remote
Full-time
Permanent employee

THE ROLE

At Morressier, our purpose is to advance civilization by uncovering knowledge and fostering collaboration. We want to enable all the world's learners to discover, share and advance new ideas.

We are a passionate team, driven in the pursuit of our goals and at our best when we are working together, supporting, and inspiring one another. Our work may be serious and globally impactful, but we are light-hearted. We are optimistic, creative, and modest in our mindset.

In close collaboration with the Sales team you will:

  • Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team 
  • Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
  • Onboard new clients via video training calls
  • Present, define and execute on project scope according to partnership agreements
  • Get product feedback and represent clients needs and future roadmap 
  • Present new product developments to clients and ensure consistent communication
  • Manage post-project client debriefs
  • Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

BENEFITS

  • Competitive salary
  • Flexibility for remote work from home or anywhere else
  • A high-performing dynamic team from around the world
  • Ability to take ownership, opportunities for growth
  • Help mold the future of science and scholarly communications!

REQUIREMENTS

  • Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment 
  • Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous
  • Proven track record of high satisfaction rates (clients and users) 
  • Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
  • Focus on KPIs that drive company success and strategic and financial targets
  • Excellent communication skills, comfort on phone and video, ability to put clients at ease
  • Strong organizational and planning skills with meticulous attention to detail
  • Fluent English (spoken and written)
  • Willing to accommodate US business hours 
  • Willingness to work on weekends (extra days will be compensated)

Über uns

Morressier ist die größte Plattform für frühe wissenschaftliche Erkenntnisse. Als bevorzugtes Werkzeug für wissenschaftliche Gesellschaften und Institutionen zur Organisation von virtuellen und hybriden Konferenzen hat sich Morressier nun schon seit 5 Jahren einen wichtigen Namen gemacht um die Herausforderungen zwischen wissenschaftlichen Konferenzen und der Welt des wissenschaftlichen Publizierens zu überbrücken.

Morressier ist ein schnell wachsendes Technologieunternehmen mit prominenten Investoren an Bord. Mit 25 internationalen und hoch-motivierten Teammitgliedern in Berlin, Washington DC und Remote, ist es Morressiers Ziel die Welt der Wissenschaft in ein nächstes Zeitalter zu bringen.